Frequently Asked Questions

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What is the cost for shipping?

Orders over $40 ship free, while orders under $40 cost a flat rate of $5.

How long does shipping take?

Orders typically ship within 1–2 business days. Standard delivery takes 3–7 business days within the U.S. You’ll receive tracking updates every step of the way.

Do you offer international shipping?

At this time, we ship only within the United States.

What is your return policy?

We want you to love your purchase. If you’re not fully satisfied, you may return your product within 30 days of delivery for a refund or exchange. Please note: items must be unused and in their original packaging. See our full Return Policy here.

Do your products come with a warranty?

Yes! All Envy Beauty tools include a 1-year warranty that covers manufacturing defects.

How can I contact customer support?

You can reach us 24/7 by email at support@shopenvybeauty.com or through our contact form. Our team usually responds within 24 hours.

Are your beauty devices safe for sensitive skin?

Yes! Our tools are designed to be gentle and safe for all skin types, including sensitive skin. Always follow the included instructions for best results.

How often should I use my device?

Usage varies by product, but most devices can be used 2–3 times per week. Please refer to your product guide for specific recommendations.

Can I use my device with skincare products?

Absolutely! For the best results, pair your device with your favorite serums, moisturizers, or gels to help boost absorption and effectiveness.